Q: I placed an order but have not received any shipping update?
Ans: Once you place an order, you will receive an order confirmation on your Email and WhatsApp. After your order is shipped, a shipping confirmation will also be shared.
If there is any delay, our team will inform you on WhatsApp. You can also contact our customer support anytime for updates. Delays are very rare at VedaOils.
Q: Can I cancel my order?
Ans: Yes, you can request order cancellation by emailing us at hello@vedaoils.com, messaging us on WhatsApp, or calling us at +91 8447741779 (Mon–Sat). within 6 Hours of Order Purchased. Please contact us as soon as possible with your order details. Orders that are already processed or shipped cannot be cancelled.
Q: Does VedaOils ship internationally?
Ans: Yes, VedaOils ships to more than 140 countries worldwide. For USA orders, visit VedaOils USA . For UK orders, visit VedaOils UK
Q: I already exchanged a product. Can I return the exchanged product again?
Ans: No, a product can only be exchanged or returned once.
Q: What should I do if my package is opened, tampered with, or I receive the wrong product?
Ans: Please contact us via WhatsApp, call, or email within 24 hours of receiving the shipment. Also, share clear images of the package or product so our team can help you quickly.
Q: How can I return products to VedaOils?
Ans: Returns are accepted only for damaged, defective, or incorrect products.
Please contact customer support within the return timeline. Our courier partner will pick up the product within 2–3 business days. Kindly keep the invoice and product tags intact while packing the item.
Q: Do I need to record an unboxing video when opening the package?
Ans: We recommend recording an unboxing video while opening the package. In case you face any issue with the product in the future, this will help us provide a quick resolution without any investigation.
-----------------------------------------------------------------------------------
For International Orders -
1) To Order in USA & CANADA: Please Visit: https://us.vedaoils.com
1) To Order in United Kingdom: Please Visit: https://www.vedaoils.co.uk
3) Rest Country Shipping Rate List: Click Here
Important Note for International Customer
Import Regulation vary depending on Individual Country's Import Laws. The Customer Will be Responsible for Import Customs Clearance Process in their Country. VedaOils can provide you with supporting documents for clearance process.
However we will not be able to handle the import clearance process on your behalf. If you have any questions regarding this please contact our support team
Refund Policy for Shipments Refused Due to Unpaid Import Duty
If an international customer refuses the shipment due to import duties, taxes, or customs charges, or fails to pay the required duty, the order will be considered a rejected shipment. The refund will be processed only after the parcel is returned to us.
The refundable amount will be calculated after deducting freight charges, return shipping costs, customs duties, import taxes, and any other applicable charges paid by us. Customers are responsible for checking their country’s import rules, duties, and taxes before placing an international order.
Home
Search
Shop
Chat
Profile