Return & Refund

By : Aayush Gupta

Last updated on: September 5, 2022

Return Policy: Our policy lasts 72 hours. If 72 hours have gone by since your product was delivered, unfortunately, we can’t offer you an exchange.

Return will only be accepted in case the product delivered is Damaged, Defective & Wrong Product Delivered. It must also be in the Original Packaging.

Order Update Policy: You can update order item within 12 hours from the time of order placed. After 12 hours no order update request will be entertain.

Additional non-returnable items:

* Gift cards
* Some of the health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 72 hours after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you're return is approved, then your refund will be processed in the form of Credit Note. You can use the same amount of Credit Note in your future purchases.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bointernational.net and send your item to: A 91, Wazirpur Industrial Area, Delhi - 110052, India, Delhi, DL, 110052, India.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: A 91, Wazirpur Industrial Area, Delhi - 110052, India, Delhi, DL, 110052, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.